Refund policy

We want you to be happy with your order. This policy is a floor, not a ceiling: it supplements, and never limits or replaces, any statutory refund, return, repair, or replacement right that mandatory consumer-protection law gives you for your order.

Eligible for a refund or replacement

• Item not received: the order has not arrived within the disclosed shipping window (see Shipping Policy) plus a 5-business-day grace period.
• Item damaged or defective on arrival: photo evidence required; we offer a replacement or full refund, customer's choice.
• Item significantly not as described: the item received is materially different from the listing (wrong item, wrong size/spec where size/spec was a listed attribute).
• Wrong item shipped: full refund or reshipment at no cost to the customer.

Not eligible for a refund under this store policy

(unless a supplier/manufacturing defect is shown, or a mandatory consumer guarantee applies)

• Change of mind after the item has shipped (case-by-case exception may be offered as store credit, not cash, at our discretion).
• Normal wear and tear.
• Failure to provide correct shipping address at checkout.

Process and timing

Submit a refund/return request through the storefront's support channel with your order number and (if applicable) photo evidence. We acknowledge every request within 24 hours and resolve eligible requests within 3 business days of receiving the required evidence. Approved refunds are issued to the original payment method within 5-10 business days (subject to payment processor timing). We do not require the customer to ship a physical item back for low-value goods where return shipping would cost more than the item — refund or replace is issued directly.